About the Position
We are seeking an experienced Help Desk Analyst to join our team in Encino, CA as a full-time Help Desk Analyst. The ideal candidate will have a minimum of 3 – 5 years of experience in IT support roles, with strong knowledge in computer hardware, networking, software installation, and troubleshooting.
This role will work closely with the IT Manager to ensure the smooth operation of our IT systems and provide direct support for our staff. We would like the candidate to work at least 2-3 days in the office and the rest can be remote. Some travel to the homes of staff members will occasionally be required.
This position offers an excellent opportunity for a skilled IT professional to take on a challenging role in a dynamic and supportive work environment. If you meet the qualifications and are eager to contribute to our team, we encourage you to apply.
Job Responsibilities:
- Provide technical support and troubleshooting for computer hardware, peripherals, and software issues.
- Assist in maintaining and managing the firm’s network infrastructure.
- Install, configure, and update desktop software and hardware as needed.
- Manage and maintain knowledge of VoIP phone systems, including setup, troubleshooting, and support.
- Familiarity with mobile phone operating systems platforms and hardware functionality.
- Provide direct support to staff members, resolving IT-related issues in a timely manner.
- Maintain accurate asset inventory records for all IT equipment and software licenses.
- Collaborate with software and hardware vendors to troubleshoot and resolve technical issues.
- Knowledge of remote access technologies including VPN, RDP, and terminal services.
- Assist in implementing IT policies and procedures to ensure compliance and security.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 3 – 5 years of experience in IT support roles, preferably in a similar environment.
- 2 – 3 days in office presence.
- Strong understanding of computer hardware, peripherals, and basic networking concepts.
- Proficiency in Windows 10 and/or 11 operating systems, as well as the Microsoft Office Suite.
- Experience in the MAC OS environment for remote users.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Proven ability to multitask and prioritize in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Compensation & Benefits
- Salary is $30-$35/hour, which is negotiable based on experience.
- This is a non-exempt position, which means you will be paid overtime.
- This position is eligible for annual bonuses depending on firm profitability and individual & team performance – baseline bonus is equal to 50% of overtime.
- 401(k) Retirement plan w/employer contribution of 3% of wages.
- Generous Paid Time Off program.
- Company subsidized health insurance.
About You
You are committed to your colleagues with a high degree of integrity and professionalism. You understand and live by the concept of being a “team player”, making sure that collaboration is essential to your success, as well as the success of those you work with.
You love researching and developing solutions and are proactive in coming to management with solutions and efficiencies. “It’s not in my job description” is not part of your professional vocabulary, and you are flexible enough to manage different projects at the same time. You are hardworking and perhaps most importantly, a self-directed and self-managed professional. However, we stress a reasonable work-life balance and are extremely flexible as to how and where the work gets done.
About Fishman, Block + Diamond
FBD is a full-service sophisticated accounting firm that specializes in representing very high net worth individuals and their various businesses with a high concentration in the real estate industry. We concentrate in real estate and specialize in Tax Planning, Tax Services, Trusts & Estates, Accounting and Auditing, Entertainment and Business Management, and Business Advisory and Consulting Services.
Consisting of over fifty employees, we have dedicated ourselves to hiring and retaining the highest caliber of accountants and administrative personnel possible. Our clients and their employees can always count on receiving personal attention and a rapid response.
Unlike many professional firms, our staff members form a team working closely with our clients. We retain our employees and have many that have been with the firm more than 25 years. The devotion to continuity, staying technically proficient and providing the highest quality work possible has allowed FBD to grow into one of the most successful firms in the Los Angeles area.
We do not actively market our firm in any way. The partners and principals spend most of their professional time serving clients. We only grow and maintain our practice through the referral of satisfied clients and their teams of professional advisors. We are truly independent financial advisors. We do not accept commissions or referral fees, and we do not sell any financial services products.
Our firm makes a strong commitment to working with and investing in technology which allows us to promote a work/life balance that enables you to work anywhere and anytime.
Fishman, Block + Diamond LLP is an Equal Opportunity Employer